location: Los Angeles, California
mobile: (310) 686-3477
e-mail: jrsandigo@gmail.com
EXECUTIVE SUMMARY
Strategic information technology leader with 25+ years of experience with repeated success in leading scalable enterprise IT operations, implementing governance, developing architecture, optimizing data analysis, business development, and as well as applying defense mechanisms in cybersecurity technologies. I am a seasoned builder of exceptional IT vision, developing management teams, policies, and standard operating procedures across all multi-departments in the public and private sector, including educational entities. Proven dedication to streamlining work efficiency, lowering operational costs while maintaining organizational excellence through quality assurance procedures.
KEY SKILLS & LEADERSHIP ACCOMPLISHMENTS
- Strategic technology visioning, governance, planning, scaling, and execution of organizational missions.
- Led and directed teams of various sizes between 14 and up to 51 that included security operators, project managers, service delivery managers, web development, and programmers for all infrastructure for onboarding, offboarding, and operations with service focus execution.
- Advocated and implemented for hybrid, remote, and fully distributed organizational working models to promote work/life balance, maintain mental wellness, recruit, and retain diverse talent regardless of geographical barriers, and provide equitable IT services and support beyond standard practices and operations.
- Managed all systems requests for proposals (RFP), contract acquisitions, renewals, and contract terminations with 3rd party vendors and service providers, while securing multi-year agreement, thereby saving thousands of dollars on mission-critical applications.
- Responsible for evaluating and supporting system flows and processes within all departments including human resources, finance, operations, research, and administration.
- Promote strong focus on digital transformation and equity among staff, constituents, and stakeholders.
- Led DEI based organizational change initiatives to provide equitable career and professional development opportunities for an inclusive and talented BIPOC workforce
- Provided organizational, operational change management initiatives to meet both onsite and online IT needs.
- Successful negotiation and technical management for construction of physical and virtual infrastructures.
- Exceptional communicator, trainer, and negotiator between technical and non-technical teams in different industries, business units, executive or political boards, organizational departments, and 3rd affiliates.
- Working knowledge of business flows and processes as detailed by each department or division ranging from marketing, administration, operations, information technology, and finance.
- Understanding of shareholder end goals and disseminating information to party affiliates.
PROFESSIONAL EXPERIENCE
SHPE, City of Industry, CA 2018 – Present
Senior Director of Information Technology
SHPE (Society of Hispanic Professional Engineers) is a leading nonprofit organization founded in 1975, currently serving over 13,000+ members leading Hispanics in STEM as the largest association dedicated to fostering Hispanic leadership, internships, and careers in the STEM fields.
Scope: $10.3 million annual budget; 60 staff
- Successfully planned, led, and managed the migration and conversion into a fully distributed organization
- Directed and deployed Microsoft 365, a scalable enterprise software suite to assist business process flows and management for both internal workforce and external stakeholders, resulting in an additional $2.25 million in revenue through savings via integration, nonprofit grants, and streamlining donations online; a 21% growth from FY18 through FY22
- Standardize cybersecurity measures, policies, and regular enterprise training
- Implemented
- Microsoft Dynamics, leveraging its CRM, ERP, PM, and fundraising components to enhance customer engagement, streamline workflows, automate tasks, and centralize shareable data among departments
- Proven track with fiscal management of information technology operating budget
- Incorporated use of generative Artificial Intelligence (AI) to provide a dynamic frequently asked questions (FAQ’s) platform for our members and reduce overall labor hours by 45%
- Lead multiple IT teams in optimizing solutions and providing a robust technological infrastructure, security, and ecosphere. These teams range from technical services, web development, administrative and security policies, cloud system solutions, and database development
- Developed and implemented a Strategic IT Master Plan, Data and Information Governance policies designated to manage the workforce and systems, overhaul obsolete systems, oversee compliance, create business continuity and disaster recovery planning, implement new application and cloud-based applications and data solutions to optimize operations and reduce or mitigate risk
- Introduced proper vetting and RPF procedures of preferred vendors that align with IT goals, budgetary costs, and scalability
- Maintain consistent communications with stakeholders including senior management, volunteer leadership, and elected board of directors regarding all technological operations, improvements, and planning for optimal understanding
- Manage contractual relationships with outsourced IT personnel to mitigate additional technological services for standard, after hours, and emergencies
- Applied new standards of IT accountability which includes proper documentation, standard operating procedures, and transparency between different organizational divisions to improve workflow cohesion, innovation, and collaboration
- Adhere to consistent critical security standards regarding personnel and membership personal identifiable information (PII), payment information, and constant review of both hardware and software defenses
- Provided direction, recommendations, and guidance for all on-site conference IT support, media management, and virtual event platforms for the organization’s annual conferences – 3 national and 7 regionally
The Sandigo Group, Online 2016 – 2024
Principal
The Sandigo Group (TSG) is a boutique IT solutions and consultancy firm dedicated to providing leadership, guidance, and IT ancillary services to small-to-medium enterprises (SME) without a dedicated IT department or resources
- Led inquiry-based consulting engagements to identify underlying organizational and technology challenges and construct effective, efficient solutions. Provide extensive industry knowledge for benchmarking and best practices, expert qualitative and quantitative research and analysis skills, and exceptional understanding of people, transformation, and change
- Provided data-driven decision-making solutions and guidance for business owners and organizational leaders that best serve their company’s mission, strategic initiatives, and end goals
- Leveraged the use of a managed service provider (MSP) to meet all technical support, project implementation, and service delivery needs for a fraction of the cost of an in-house IT division
- Managed six additional consultants specializing in various professions such as business campaigning, technical writing, e-commerce, branding, and social media development to pitch to local city small to medium sized retail and service businesses that do not have an established online presence, IT infrastructure, or in-house marketing
- Core business development optimizes use of Project Management Body of Knowledge (PMBOK)/PMI standards
- Implemented partial or full Enterprise Resource Planning (ERP) for 16 clients by maintaining active communications regarding online image and e-commerce development and tailor online solutions consistent with client’s core business goals
- With use of each client’s needs and business intelligence (BI), develop 17 unique online business templates for TSG consultants to utilize as an online solutions checklist to ensure their online presence is maximized to corresponding budget
- Deployed seven client projects including IT architecture and decommissioning, website and E-Commerce development, social media engagement, and image branding
- Conducted eight client training sessions and provided technical support on how to manage and grow websites,
e-commerce stores, and social media - Submitted multiple IT architecture proposals or RFP for small businesses, educational institutions, non-profit, and public entities to establish network infrastructure, PCI compliant financial processing systems, intranet, or streamline respective business operations online, ten which are currently implemented
University of Southern California, Los Angeles, CA 2009 – 2016
Technology Director (2011 – 2016)
The University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business, USC’s diverse curricular offerings provide extensive opportunities for interdisciplinary study and collaboration with leading researchers in highly advanced learning environments.
Scope: $8.5 million annual budget; 25 staff
- Served as interim Technology Director for the USC Keck School of Medicine during an organizational restructure, and charged with information management, cybersecurity, governance, and change management specific to Health Informatics
- Managed the IT Service Management (ITSM) for over 35, including but not limited to, independent programs and departments, 4 libraries, 6500 personnel in 16 different buildings and 3 offsite locations, and various remote locations
- Oversaw and scaled IT budget from $1.5M to $3M
- Implemented software development life cycle (SDLC) and Information Technology Infrastructure Library (ITIL) practices to increase the viable and sustainable growth for 23 research and computing laboratories
- Incorporated customer relationship management data (CRM) of personnel feedback and recommendations to improve technology development needs for key hubs such as VIP administrators, faculty, staff, and student cohorts
- Submitted trending recommendations on available technologies, security policies, scalability, and initiatives that advanced and aligned the College’s master technology plan for all University personnel
- Participated in an inter-college ITS council that actively engaged in technology development and deployment that addressed University’s technological needs, including increased wireless (Wi-Fi) access, guest access implementation, virtualization technology use, multimedia classroom and laboratory integration, and improved information backup/disaster recovery
- Enhanced academic engagement with analytics, video collaboration, and social media. Led migration from on premises to SaaS solution and increased adoption rate to 62%
- Contributed to the independent in-house development of several database systems to manage and track several of the department’s key processes such as trouble tickets, mandatory end user training, and asset management
- Increased team management to 15 dedicated IT consultants, 6 systems administrators, 4 personnel, and 5 student workers
- Improved quality of service offerings by designing and implementing a unique customer support methodology, resulting in a 31% improvement in customer service ratings
University of Southern California, Los Angeles, CA
Management Information Systems (MIS) Manager (2009 – 2011)
Scope: $1.5 million annual division budget; 8 staff
- Initiated and managed complete website redesign of the department of Biological Sciences and its subsidiaries, including two lead design teams and provided training for appointed faculty and staff of five sub-departments
- Led directory transition from Novell to Active Directory in waves to mitigate departmental productivity and downtime
- Fostered several relationships with USC approved vendors for cost-effective purchasing, testing, and seamless deployment to maintain optimized end user experience
- Managed several fiscal budgets for all proposed, recurring, and deferred technology projects that complied with the College and department operational needs
- Transformed the infrastructure, technology, and support services for 6 computer classrooms, 6 computer laboratories, 4 server rooms, and 35 learning classrooms
- Achieved satisfaction ratings of 83% among graduate students and 85% among faculty in annual survey of learning environments
- Streamlined several lapsed student and staff processes to online databases to improve ease of use, records, and management
- Provided numerous, standard, and custom documentation and training sessions for participating non-technical faculty and staff who sought better understanding and ease of use for implemented technology
University of California, Los Angeles, CA 2006 – 2009
North Campus Senior Operations Manager (2007 – 2009)
The University of California, Los Angeles (UCLA) is a leading public research institution that delivers quality customer-oriented, innovative, services and programs that provide a strong foundation in education, research, and public service.
Scope: $4 million annual budget, 40 staff
- Provided leadership, evaluation, training, and counsel to three operation supervisors, and 40 facility workers ranging from general labor to service engineers
- Led operations, heating/ventilation/air conditioning (HVAC), and energy solutions for over 35 campus buildings including 2 libraries based on project portfolio management (PPM)
- Provided operations strategy and program development for the Engineering division of the North Campus of UCLA
- Managed North Campus Engineering fiscal budget of approximately $2.5m for construction, demolition, repairs, and inventory
- Spearheaded turnaround of a remedial operations division that utilized obsolete technology, into a top performing department among its constituents
- Facilitated training and use of project, workflow, and asset management software for two operating engineer supervisors for proficient inventory tracking and operations control
- Developed online integration of all minor and capital projects for north campus and developed a digital archive
University of California, Los Angeles, CA 2006 – 2009
Operations Manager (2006 – 2007)
Scope: $1.5 million annual budget, 15 staff
- Revised and updated the 2006-2009 operations budget and eliminated several non-critical services and purchases which reduced expense by 17%
- Prepared all financial, budgetary, and operating reports for corresponding work, projects, estimates, and contracts
- Standardized new employee training and streamlined all work order assignments, resolved any employee disputes
- Coordinated with other campus facility maintenance shops and outside contractors to schedule work to minimize disruptions
- Reviewed all bidding proposals, purchase requisitions, overtime, and reimbursement forms for validity and approval
EDUCATION
- Doctor of Education, Organizational Leadership, University of Southern California 2024
- Master of Communications Management, Emerging Technologies, University of Southern California 2016
- Bachelor of Business Administration, Management Information Systems, Loyola Marymount University 2007
CERTIFICATIONS
- Google Analytics & AdWords, GOOGLE 2015
- Certified Project Management Professional, USC/Lynda.com 2010
- Cisco certified network associate, CISCO 2002
LANGUAGE SKILLS
- Fluent in Spanish, Moderate in German
TECHNOLOGY MANAGEMENT
Cloud-based Systems: Microsoft 365, SharePoint, Amazon Web Services, Dropbox Enterprise, Spiceworks, Vonage telecommunications, Verizon Wireless Communications,
Collaboration and Video Management: Microsoft Teams, Google Workspace, Bluejeans, Citrix Webex, Zoom, Slack
Content Management System (CMS): WordPress, Craft, Joomla, Drupal, Dreamweaver
Customer Relationship Management (CRM) Abila NETForum Enterprise, Blackbaud Raiser’s Edge NXT, Microsoft Dynamics
Cybersecurity & Asset Management: Microsoft Defender (ATP) Microsoft Authenticator, Intune, Google Authenticator, Duo Mobile, Azure Sentinel, ProofPoint, Faronics DeepFreeze, Absolute Endpoint, Crowdstrike Falcon, Multi-Factor Authentication (MFA/2FA), Single-Sign On (SSO), Oauth
Databases: Microsoft SQL, MySQL, Access, Oracle, phpMyAdmin
Data Analytics, AI, and Automation: Microsoft Power BI, Power Automate, Virtual Agents, Google Analytics, Gemini, CoPilot,
Data Governance: Microsoft Purview, BoardEffect, BoardDocs
E-Commerce: WooCommerce, Easy Digital Downloads, Shopify, Magento
E-Commerce Payment Gateways (EDI): PayPal, Venmo, Google Wallet/Checkout, Amazon Payments, 2Checkout, Stripe, Square, BluePay, Vantiv
Financial and Asset Management: Maximo, Kuali (KFS), Microsoft InTune, Square, QuickBooks, Quicken, SAP Concur, Financial Edge NXT
Identity and Access Management: Microsoft Active Directory, Microsoft Azure, Entra, Novell ZenWorks
Learning Management System (LMS): Blackboard, Canva, Chronus
Media and Social Media Platforms: Facebook, Twitter, Instagram, LinkedIn, Hoot suite, Buffer, TikTok, YouTube, Microsoft Stream
Mobile Device Management (MDM): Verizon MDM, Apple Business Manager (ABM), Android Zero Touch
Project Management and Operations: Microsoft Project, Agile, Confluence, Microsoft Teams
PAAS/SAAS/IAAS: Salesforce.com, eMarket, Microsoft 365, Teams, OneDrive, SharePoint, Workday, GoToMeeting, GoToWebinar, Meraki, Webex, Adobe Creative Suite, Cloudsnap, Double the Donation
Sales, Surveying and Marketing: Insightly, Zoho, Desk, MailChimp, Constant Contact, Survey Monkey, JotForm, Microsoft Forms, Community, Motion Array
Software Management: Novell ZenWorks, Microsoft System Center Configuration Manager (SCCM), Microsoft Software Center (MSC), Microsoft Autopilot
Technology Infrastructure: Design and implementation of physical and virtual network architecture or connectivity access for single to multi-level buildings and decentralized nationwide offices
TECHNOLOGY EXPERIENCE
| Networking: | LAN/WAN technologies: MPLS, DS3 T-1, T-3, OC-3, OC-12, OC-48, Frame Relay, Fiber, ISDN, DSL, VOIP, 802.X, WPA2, WEP, VPN, RRAS, RADIUS, NAT, PAT, RIP2, VLAN, VPN, SLP, PPP, PPTP, PPPOE, DUN, RIP, IGRP, EIGRP, OSPF, 3DES, IPSEC, L2TP, EGP, NTP, SSL, BGP, IPX/SPX, ARP, DNS, DHCP, ICMP, SMTP, HTTP/S, FTP, SNMP, POP3, IMAP4, NNTP, LDAP, WINS, Cisco PIX, ASA 5500, Cisco Router 26xx, 29xx, 30xx VPN, Cisco Catalyst 4-6000 switches, Aironet, Meraki, Foundry, HP ProCurve, BigIP F5, Netware, AD, UniFi | ||
| Operating Systems | Windows, Windows Server 2003-2012R2, Linux: Ubuntu, Red Hat, Fedora, CentOS, Mac OSX, Android, iOS | ||
| Applications | Doors, Oracle, Konfig, Agile, Accellion, Hyperion, Kewill, Citrix, VMware VSphere, Teamforge, Sourceforge, CVS, Exchange, MS Office, Office 365, Blackberry, Microsoft AX, Backup Exec, Veaam Backup NetBackup, SalesLogix, IIS, Netvault, Sophos, McAfee, Symantec, Horizons, VirtuaBox, NetMeeting | ||
| Security | TMG, Sourcefire, Symtrex, Trustwave, ISE, Astaro, ASA, Netscreen, Fortigate, Bluecoat, IDS/IPS, NAC, ISE
Microsoft Active Thread Protection, Crowdstrike Falcon |
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| Specialties | IT Strategy, IT Management, Mobile Device Management, Power6 systems, Windows Servers, Office365, ETO/Software Solutions, hardware/software management, server and network architecture, VMWare, SAN technology, collaboration solutions, video conferencing solutions, wireless corporate solutions, Cisco product implementations, DR design and implementation, and Network design and implementation. | ||
PHILANTHROPY, SERVICE, & HONORS
- Philanthropy – Midnight Mission, Westside German Shepherd Rescue of Los Angeles, Reading to Kids
- Service – USC Alumni Entrepreneurs Network, National Communications Association
- Service -USC Alumni Association, LMU Alumni Association, Loyola High School Alumni Association, USC Latino Alumni Association, Loyola Latino Alumni Society, Riordan Fellows Program
- Honors Societies- Kappa Delta Pi, Lambda Pi Eta